Current answer
ShipStation experienced a major incident: Evri - Unable to create labels. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Carrier Integrations
Evri
Incident Timeline
Monitoring
Evri made the optimizations on their side, and now we can see the requests are succeeding.
Sep 25, 2026 at 12:11 PM UTC
Identified
The carrier identified the root cause and is implementing the optimization.
Sep 25, 2026 at 11:17 AM UTC
Investigating
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
Sep 25, 2026 at 9:52 AM UTC
Investigating
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
Sep 25, 2026 at 7:57 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 24, 2026 at 7:26 AM UTC
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