New Multi-region uptime checks and custom-domain status pages
Shippo

Elevated error rate on ontrac Transaction API

Minor Impact Resolved Duration: 4h 32m September 30, 2026
View the provider incident record →

Current answer

Shippo experienced a minor incident: Elevated error rate on ontrac Transaction API. ServiceAlert observed recovery on Sep 30, 2026.

Official Shippo status page Current Shippo status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow Shippo for future changes.

Incident Lifecycle

Investigating
Affected Components
OnTrac

Incident Timeline

Investigating
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Sep 30, 2026 at 2:02 AM UTC
Was your business affected by this Shippo outage?
Follow Shippo and route available status alerts to email or a team channel.
Follow Shippo → View Shippo History

Similar Shippo Incidents

UPS Tracking disruption Minor Sep 27, 2026 Elevated error rate on Canada Post Shipment Minor Sep 25, 2026 Elevated error rate on Canada Post Shipment Minor Sep 24, 2026 Elevated error rate on Canada Post Shipment Minor Sep 23, 2026 Elevated error rate USPS Manifest generation Minor Sep 16, 2026