Current answer
Shippo experienced a minor incident: Elevated errors on FedEx rating and label purchase. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
FedEx
Incident Timeline
Investigating
FedEx's IT teams are actively working on the issue and continuing to investigate the root cause. At this time, we do not have any additional updates or an estimated timeline for resolution.
As soon as I receive any new information, I will share it with you right away.
As soon as I receive any new information, I will share it with you right away.
Sep 3, 2026 at 5:06 AM UTC
Investigating
We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected.
We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.
We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.
Sep 2, 2026 at 5:31 PM UTC
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