Elevated error rate on Royal Mail intersoft Transaction API
View the provider incident record →Current answer
Shippo experienced a minor incident: Elevated error rate on Royal Mail intersoft Transaction API. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Royal Mail (InterSoft)
Incident Timeline
Investigating
We are currently observing an elevated error rate from the Royal Mail Intersoft Transaction API, which is causing intermittent failures in label generation.
Our engineering team is actively investigating and working with Royal Mail to identify the cause. We will provide another update as soon as we have more information.
Our engineering team is actively investigating and working with Royal Mail to identify the cause. We will provide another update as soon as we have more information.
Sep 2, 2026 at 1:55 PM UTC
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