Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand
View the provider incident record →Current answer
SendGrid experienced a minor incident: Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Voice, APAC
Incident Timeline
Monitoring
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 2026 at 11:34 AM UTC
Monitoring
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 2026 at 9:29 AM UTC
Identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 2026 at 8:58 AM UTC
Identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 2026 at 7:49 AM UTC
Investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 2026 at 7:48 AM UTC
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