SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Affected Components
SMS, Latin America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026 at 4:08 PM UTC
Monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026 at 2:07 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 2026 at 10:58 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026 at 6:57 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026 at 4:56 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026 at 3:51 AM UTC
Investigating
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026 at 3:37 AM UTC
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