Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands
View the provider incident record →Current answer
SendGrid experienced a minor incident: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Verify Silent Network Auth
Lookup Identity Match
Lookup SIM Swap
Incident Timeline
Monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We have observed the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 2026 at 12:30 PM UTC
Monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 22, 2026 at 4:17 AM UTC
Monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 2026 at 12:16 AM UTC
Monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026 at 10:15 PM UTC
Identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 2026 at 9:02 PM UTC
Identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026 at 7:02 PM UTC
Identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026 at 6:01 PM UTC
Investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026 at 5:26 PM UTC
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