Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory
View the provider incident record →Current answer
SendGrid experienced a minor incident: Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Conversation Intelligence
Conversation Intelligence (classic)
Conversation Memory
Incident Timeline
Monitoring
Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.
Oct 6, 2026 at 8:55 PM UTC
Investigating
Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.
Oct 6, 2026 at 8:30 PM UTC
Investigating
Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 6, 2026 at 8:16 PM UTC
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