MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
View the provider incident record →Current answer
SendGrid experienced a minor incident: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States. ServiceAlert observed recovery on Sep 7, 2026.
Looking for an update now? Check the current status, or follow SendGrid for future changes.
Incident Lifecycle
Affected Components
MMS Short Code, North America
Incident Timeline
Monitoring
We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 2026 at 9:01 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 7, 2026 at 8:06 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 2026 at 4:06 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 2026 at 2:03 PM UTC
Identified
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 2026 at 1:03 PM UTC
Investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 2026 at 9:01 AM UTC
Investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 2026 at 7:00 AM UTC
Investigating
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 2026 at 5:55 AM UTC
Was your business affected by this SendGrid outage?
Follow SendGrid and route available status alerts to email or a team channel.