SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
View the provider incident record →Current answer
SendGrid experienced a minor incident: SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
SMS, Latin America
Incident Timeline
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 2026 at 6:00 AM UTC
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 2026 at 3:57 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 2026 at 11:58 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 2026 at 9:57 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 2026 at 8:57 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 2026 at 5:01 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 2026 at 1:01 PM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 2026 at 11:00 AM UTC
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 2026 at 9:59 AM UTC
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