US West region tenants affected and some tenants in other regions experiencing 504 errors, access issues. CRM related services, Liveinsights access, and Microapps also affected.
Incident Lifecycle
Incident Timeline
Monitoring
This incident is now resolved. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback and full mitigation of the networking incident, and has finished the follow-up work to make the fix durable.
Connectivity has been fully restored across our East and West region tenants, and all affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Telemetry confirms recovery is stable.
If you continue to experience any issues, please reach out t...
Connectivity has been fully restored across our East and West region tenants, and all affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Telemetry confirms recovery is stable.
If you continue to experience any issues, please reach out t...
Jul 23, 2026 at 7:07 PM UTC
Identified
Tiled Microapps and Service Platform have recovered.
Jul 23, 2026 at 6:57 PM UTC
Identified
We are continuing to see recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback of the change linked to the networking incident, and telemetry is showing continued signs of recovery.
On our side, connectivity has been restored and affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Most customers should be observing recovery at this time, though some may still experience slower-than-...
On our side, connectivity has been restored and affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Most customers should be observing recovery at this time, though some may still experience slower-than-...
Jul 23, 2026 at 6:55 PM UTC
Identified
We are seeing progress on recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) identified a recent change strongly correlated with the incident in their West US region and has been rolling it back. That rollback is progressing and telemetry is confirming steady recovery.
On our side, traffic has returned and affected services, including Insights, Apps, LiveSocial, and Tiled, are loading and operating as expected again. Some users may still experie...
On our side, traffic has returned and affected services, including Insights, Apps, LiveSocial, and Tiled, are loading and operating as expected again. Some users may still experie...
Jul 23, 2026 at 6:43 PM UTC
Identified
Seismic is starting to see recovery from Azure's efforts. Features returning and tenant access is restored for some clients.
Jul 23, 2026 at 6:33 PM UTC
Identified
Our cloud infrastructure provider (Microsoft Azure) has identified a likely cause of the networking incident and is actively deploying mitigation actions.
Azure expects to have more information on the effectiveness of these actions within approximately 30 minutes and is closely monitoring for service recovery as the fix rolls out.
Azure expects to have more information on the effectiveness of these actions within approximately 30 minutes and is closely monitoring for service recovery as the fix rolls out.
Jul 23, 2026 at 6:13 PM UTC
Identified
Azure has redirected traffic away from the affected network paths and is testing further mitigations, though these haven't yet restored full service. Their engineering teams are continuing to investigate and are working through additional options to resolve the issue.
We don't have an estimated resolution time yet, but we're monitoring closely and will update this page as soon as anything changes.
We don't have an estimated resolution time yet, but we're monitoring closely and will update this page as soon as anything changes.
Jul 23, 2026 at 5:43 PM UTC
Identified
Starting at approximately 7:44 AM PT (14:44 UTC) on July 23, 2026, some customers began experiencing intermittent connectivity issues, elevated latency, or difficulty accessing Seismic. This is affecting tenants hosted in our West region infrastructure, with some downstream impact possible for other regions depending on traffic routing, primarily in East US regions.
The issue stems from an underlying Microsoft Azure infrastructure event impacting their West US region, where a subset of Seis...
The issue stems from an underlying Microsoft Azure infrastructure event impacting their West US region, where a subset of Seis...
Jul 23, 2026 at 5:21 PM UTC
Identified
This issue is the result of an upstream networking incident affecting our cloud infrastructure provider (Microsoft Azure). They are implementing mitigations, including removing affected network components from their rotation and rerouting traffic.
Our team is actively monitoring the situation and continuing to evaluate options to reduce impact for our customers. Not all customers are affected; impact may vary depending on region and traffic routing.
We will post further updates as more info...
Our team is actively monitoring the situation and continuing to evaluate options to reduce impact for our customers. Not all customers are affected; impact may vary depending on region and traffic routing.
We will post further updates as more info...
Jul 23, 2026 at 5:04 PM UTC
Identified
We are continuing to work on a fix for this issue.
Jul 23, 2026 at 4:38 PM UTC
Identified
Seismic is in contact with Microsoft Azure and they are urgently working on restoring services. We'll continue to post updates as we have them.
Jul 23, 2026 at 4:30 PM UTC
Identified
We are continuing to work on a fix for this issue.
Jul 23, 2026 at 4:10 PM UTC
Identified
We are continuing to work on a fix for this issue.
Jul 23, 2026 at 4:02 PM UTC
Identified
Azure acknowledged connectivity issues with their WestUS region. Our teams have re-routed some traffic from US West to East regions to mitigate impact.
Jul 23, 2026 at 4:00 PM UTC
Identified
Seismic has re-routed some traffic to other regions to mitigate impact and continues to be in contact with Microsoft support on resolution of this incident.
Jul 23, 2026 at 3:49 PM UTC
Identified
Microsoft Azure is experiencing issues in US regions. Our teams are working on mitigation efforts and in contact with Microsoft.
Jul 23, 2026 at 3:32 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 23, 2026 at 3:26 PM UTC
Investigating
Additional regions have been added as being impacted in US East regions. Seismic engineering is investigating possible root cause at Microsoft Azure services.
Jul 23, 2026 at 3:14 PM UTC
Investigating
We are currently investigating this issue.
Jul 23, 2026 at 3:02 PM UTC
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