Facebook/Instagram failed publications
Incident Lifecycle
Incident Timeline
Identified
Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality.
As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce.
The below steps will need to be followed to enable the manual CSV creation i...
As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce.
The below steps will need to be followed to enable the manual CSV creation i...
Mar 30, 2026 at 2:25 PM UTC
Investigating
Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 2026 at 4:15 PM UTC
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