Renaming Smart Lists causing filter removal
Incident Lifecycle
Incident Timeline
Monitoring
We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations.
We are monitoring for continued success.
If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
We are monitoring for continued success.
If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 2026 at 12:18 AM UTC
Investigating
We are investigating reports of Product and Asset Lists losing their filters when renaming the List.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 16, 2026 at 10:34 PM UTC
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