Current answer
Qualtrics experienced a minor incident: Receipt Scanner question issues in all regions. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
Survey Taking
Incident Timeline
Identified
A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.
Oct 1, 2026 at 10:58 PM UTC
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