Partial Outage: AI Services down, additional functionality impacted
View the provider incident record →Current answer
Procurify experienced a major incident: Partial Outage: AI Services down, additional functionality impacted. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
Web Application
AP Automation
Incident Timeline
Monitoring
Application functionality has recovered and remained stable since the last update. We will leave this incident in a Monitoring state until the third party provider impacting our service declares their issue fully resolved.
Sep 3, 2026 at 11:25 PM UTC
Monitoring
The third party provider is beginning to recover, and we are seeing error rates for AI services and file uploads return to normal. We are continuing to monitor while we wait for the third party provider to fully resolve their issue.
Sep 3, 2026 at 10:38 PM UTC
Identified
We have determined the issue is related to an outage with a third party service. AI services and file upload functionality are impacted. We are pursuing potential work arounds and mitigations.
Sep 3, 2026 at 10:19 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 10:01 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 9:45 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 9:20 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 9:03 PM UTC
Investigating
We are continuing to investigate the issue.
Sep 3, 2026 at 8:50 PM UTC
Investigating
We are investigating a partial outage for our AI service. Our team is currently working to restore the service. This outage affects:
• Global search
• Guided intake
• Invoice extraction
• AI Intake for orders
We apologize for any inconvenience caused.
We will provide another updated in 15 minutes.
Thank you for your understanding.
• Global search
• Guided intake
• Invoice extraction
• AI Intake for orders
We apologize for any inconvenience caused.
We will provide another updated in 15 minutes.
Thank you for your understanding.
Sep 3, 2026 at 8:50 PM UTC
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