Accelerate is unable to provision new query engines in eu-west-3
View the provider incident record →Current answer
Prisma experienced a major incident: Accelerate is unable to provision new query engines in eu-west-3. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Prisma Accelerate
Incident Timeline
Monitoring
The capacity problems have subsided. We are monitoring the situation.
Sep 1, 2026 at 8:59 AM UTC
Identified
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Sep 1, 2026 at 8:34 AM UTC
Monitoring
The capacity problems have subsided. We are monitoring the situation.
Sep 1, 2026 at 8:15 AM UTC
Identified
Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted.
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.
Root cause: Upstream infrastructure provider capacity
Workarounds: None identified
Sep 1, 2026 at 6:52 AM UTC
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