New Multi-region uptime checks and custom-domain status pages

The EHR is online but some users may experience issues with Real-Time Prescription Benefits

Minor Impact Resolved Duration: 141d 5h 57m March 31, 2026

Incident Lifecycle

Identified Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 2026 at 8:38 PM UTC
Identified
Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.
Mar 31, 2026 at 8:11 PM UTC
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