Current answer
Payrexx experienced a minor incident: Email Notifications Not Being Delivered. ServiceAlert observed recovery on Oct 9, 2026.
Looking for an update now? Check the current status, or follow Payrexx for future changes.
Incident Lifecycle
Affected Components
Payrexx Payment
Apply (signup.payrexx.com)
Payment Adapters
Merchant Backend
API
Backoffice Dashboard
POS Terminals (Card Readers)
Incident Timeline
Monitoring
Email delivery has been restored as of 19:01 CEST. All platform emails, including payment confirmations, login and two-factor emails and password resets, are being delivered again.
Emails triggered between 17:25 and 19:01 CEST may not have been delivered. Payments made during this time were processed normally and are visible in your Payrexx account.
We have addressed the cause of the issue and are monitoring email delivery closely.
Emails triggered between 17:25 and 19:01 CEST may not have been delivered. Payments made during this time were processed normally and are visible in your Payrexx account.
We have addressed the cause of the issue and are monitoring email delivery closely.
Oct 9, 2026 at 5:07 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 9, 2026 at 5:03 PM UTC
Investigating
Since 17:25 CEST, emails sent by the Payrexx platform are not being delivered. This affects payment confirmations, login and two-factor emails, password resets and other notifications.
Payments are processed normally. Only the related emails are affected.
We have identified the cause and are rolling out a fix that routes emails through an alternative sending domain. We will post an update as soon as email delivery is restored.
Payments are processed normally. Only the related emails are affected.
We have identified the cause and are rolling out a fix that routes emails through an alternative sending domain. We will post an update as soon as email delivery is restored.
Oct 9, 2026 at 5:02 PM UTC
Was your business affected by this Payrexx outage?
Follow Payrexx and route available status alerts to email or a team channel.