Virtual Phone Outbound Call Delivery
Incident Lifecycle
Affected Components
Phone Calls
Incident Timeline
Monitoring
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
Aug 17, 2026 at 3:22 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 14, 2026 at 7:03 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 14, 2026 at 2:44 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 13, 2026 at 11:01 PM UTC
Investigating
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
Aug 13, 2026 at 7:36 PM UTC
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