Database Connection Issues and 504 Errors on Subset of Sites
View the provider incident record →Current answer
Pantheon experienced a major incident: Database Connection Issues and 504 Errors on Subset of Sites. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
Customer Sites
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 3, 2026 at 6:44 PM UTC
Investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will pr...
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will pr...
Sep 3, 2026 at 6:23 PM UTC
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