USA SMS Delivery Interruption
Incident Lifecycle
Incident Timeline
Monitoring
Update -- SMS Delivery for US Customers
The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers.
A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved.
We apologize for the...
The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers.
A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved.
We apologize for the...
Jul 22, 2026 at 5:44 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Jul 22, 2026 at 12:33 PM UTC
Investigating
A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.
Jul 22, 2026 at 5:05 AM UTC
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