[US/EU] Delayed or Missing Webhooks Across Providers
Incident Lifecycle
Affected Components
Webhooks v3
Incident Timeline
Monitoring
<b>Mitigated</b> - We have recovered all affected grants, and webhook delivery has returned to normal levels.
Some previously delayed messages are still being processed, and we are closely monitoring the remaining backlog to ensure delivery completes successfully.
Some previously delayed messages are still being processed, and we are closely monitoring the remaining backlog to ensure delivery completes successfully.
Aug 19, 2026 at 8:20 PM UTC
Identified
We are continuing to work on restoring webhook delivery for affected grants.
We will provide another update as recovery progresses.
We will provide another update as recovery progresses.
Aug 19, 2026 at 6:01 PM UTC
Identified
We are working to deploy a fix for the issue causing missing or delayed webhooks across providers in the US and EU regions.
We will provide another update as this work progresses.
We will provide another update as this work progresses.
Aug 19, 2026 at 5:26 PM UTC
Investigating
We are continuing to investigate missing or delayed webhooks. Based on our investigation, we have expanded the scope of the issue to include all providers in both the US and EU regions.
We will provide another update as our investigation progresses.
We will provide another update as our investigation progresses.
Aug 19, 2026 at 5:00 PM UTC
Investigating
We are investigating an issue with missing or delayed webhooks for Microsoft and Google grants in the US region.
EU region and all IMAP and EWS grants for both regions are working correctly.
EU region and all IMAP and EWS grants for both regions are working correctly.
Aug 19, 2026 at 4:11 PM UTC
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