Endpoints using traffic policies are erroneously hitting limits
View the provider incident record →Current answer
ngrok experienced a major incident: Endpoints using traffic policies are erroneously hitting limits. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Dashboard (https://dashboard.ngrok.com)
Incident Timeline
Monitoring
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
Sep 8, 2026 at 7:37 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 8, 2026 at 7:30 PM UTC
Investigating
Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
Sep 8, 2026 at 7:29 PM UTC
Investigating
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
Sep 8, 2026 at 7:01 PM UTC
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