Current answer
New Relic experienced a major incident: Data Irregularities for US region. ServiceAlert observed recovery on Sep 25, 2026.
Looking for an update now? Check the current status, or follow New Relic for future changes.
Incident Lifecycle
Affected Components
APM : US
APM Agent : US
Browser : US
Browser Agent : US
Infrastructure : US
Event API : US
Logs : US
Incident Intelligence API : US
Mobile : US
Infrastructure Agent : US
NRQL : US
Log API : US
Serverless : US
Metric API : US
Synthetics : US
Mobile Agent : US
OTLP API : US
Trace API : US
Synthetics : US
Incident Timeline
Identified
At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
Sep 25, 2026 at 10:18 PM UTC
Identified
We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
Sep 25, 2026 at 9:27 PM UTC
Investigating
We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 at 8:39 PM UTC
Investigating
We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 at 8:15 PM UTC
Investigating
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Sep 25, 2026 at 7:57 PM UTC
Was your business affected by this New Relic outage?
Follow New Relic and route available status alerts to email or a team channel.