Current answer
NetSuite experienced a major incident: NetSuite Email | Multiple Regions. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
US San Jose 1
US San Jose 2
EU Amsterdam 1
EU Frankfurt 1
UK London
UK Newport
AP Melbourne
AP Sydney
AP Tokyo
AP Osaka
CA Montreal
CA Toronto
EU Frankfurt 2
EU Amsterdam 2
US Chicago 1
AP Hyderabad
AP Mumbai
SA Sao Paulo
SA Vinhedo
US Chicago 2
US Chicago 3
US Chicago 4
US Chicago 5
Incident Timeline
Monitoring
<p>We are applying a fix to mitigate the issue affecting NetSuite Email in Multiple Regions.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Email.</p>
Oct 21, 2026 at 10:45 AM UTC
Identified
<p>We have identified the issue affecting NetSuite Email in Multiple Regions.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Email.</p>
Oct 21, 2026 at 9:59 AM UTC
Investigating
<p>We're investigating an issue affecting the NetSuite Email in Multiple Regions. Further details will be provided shortly.<br><br><strong>Customer Impact:</strong> The current scope and nature of the event are unknown at this time.</p>
Oct 21, 2026 at 9:55 AM UTC
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