Current answer
NetSuite experienced a major incident: NetSuite Asynchronous Services | All Regions. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
US Ashburn 1
US Ashburn 2
US Ashburn 3
US Ashburn 4
US Ashburn 5
US Phoenix 1
US Phoenix 2
US Phoenix 3
US Phoenix 4
US Phoenix 5
US San Jose 1
US San Jose 2
EU Amsterdam 1
EU Frankfurt 1
UK London
UK Newport
AP Melbourne
AP Sydney
AP Tokyo
AP Osaka
US Ashburn 6
US Phoenix 6
US Ashburn 7
US Phoenix 7
CA Montreal
CA Toronto
US Ashburn 8
US Phoenix 8
EU Frankfurt 2
EU Amsterdam 2
US Chicago 1
AP Hyderabad
AP Mumbai
SA Sao Paulo
SA Vinhedo
US Chicago 2
US Chicago 3
US Chicago 4
US Chicago 5
Incident Timeline
Monitoring
<p>We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.</p>
Aug 26, 2026 at 1:02 AM UTC
Monitoring
<p>We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.</p>
Aug 26, 2026 at 1:00 AM UTC
Identified
<p>We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.</p>
Aug 26, 2026 at 12:14 AM UTC
Identified
<p>We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Asynchronous Services.</p>
Aug 25, 2026 at 11:04 PM UTC
Identified
<p>We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix.<br><br><strong>Customer Impact:</strong> Customers may experience a degradation of service when using NetSuite Asynchronous Services.</p>
Aug 25, 2026 at 6:57 PM UTC
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