Current answer
MX Merchant experienced a major incident: MX Merchant unavailable. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Affected Components
MX Merchant
Checkout API
MX Merchant Retail (iOS App)
MX Merchant Express (iOS App)
Incident Timeline
Monitoring
This incident has been resolved. Our third-party connectivity provider has confirmed full mitigation of the network issue, and all affected services have returned to normal operation. We apologize for any disruption this may have caused and appreciate your patience throughout this incident.
Oct 23, 2026 at 6:54 PM UTC
Monitoring
All services are recovering following an issue with one of our third-party service providers. We are continuing to closely monitor until full resolution. We apologize for the disruption and appreciate your patience.
Oct 23, 2026 at 3:59 PM UTC
Investigating
We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.
Oct 23, 2026 at 3:42 PM UTC
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