Current answer
Mariana Tek experienced a minor incident: Some Membership Renewals Did Not Process. ServiceAlert observed recovery on Sep 29, 2026.
Looking for an update now? Check the current status, or follow Mariana Tek for future changes.
Incident Lifecycle
Affected Components
Membership Renewals
Incident Timeline
Monitoring
Our engineering team has deployed a fix and membership renewals should begin processing momentarily. We are continuing to monitor and will confirm once all renewals have processed.
Sep 29, 2026 at 3:42 PM UTC
Identified
Some memberships scheduled to renew overnight did not process as expected, which may impact clients' ability to book classes.
The Engineering team continues to investigate this issue.
We continue to actively work towards resolution and expect to provide another update within the hour.
The Engineering team continues to investigate this issue.
We continue to actively work towards resolution and expect to provide another update within the hour.
Sep 29, 2026 at 2:41 PM UTC
Identified
We have identified the cause of the issue affecting membership renewal that failed to process overnight.
Our team is implementing corrective actions and evaluating any impacted memberships to ensure renewals are processed appropriately.
Our team is implementing corrective actions and evaluating any impacted memberships to ensure renewals are processed appropriately.
Sep 29, 2026 at 1:32 PM UTC
Investigating
We are investigating an issue where some memberships scheduled to renew overnight were not processed as expected. Our team is actively working to identify the cause and assess the scope of impact.
Studios may notice some memberships that were scheduled to renew remain pending, which may prevent affected clients from booking classes. We will provide further updates as we continue our investigation.
Studios may notice some memberships that were scheduled to renew remain pending, which may prevent affected clients from booking classes. We will provide further updates as we continue our investigation.
Sep 29, 2026 at 12:58 PM UTC
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