"Policy verification not available" appearing throughout the app
View the provider incident record →Current answer
Loop experienced a none incident: "Policy verification not available" appearing throughout the app. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Incident Timeline
Monitoring
We expect invoices from the last month to have policy verification details available in the app by tomorrow morning. We'll provide updates on the remaining invoices afterwards.
Sep 29, 2026 at 8:13 PM UTC
Monitoring
We have a method in place to restore policy verification for invoices received before Saturday, September 26, and expect to begin running it shortly. This first pass covers invoices received in the last month. We will share another update once it completes, including next steps for older invoices.
Sep 28, 2026 at 10:30 PM UTC
Identified
We are aware of an issue causing invoices received before Saturday to read "Policy verification not available." No data was lost and we are working on restoring historical data.
Sep 28, 2026 at 4:11 PM UTC
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