Current answer
Litify experienced a major incident: Docrio Merge Issue. ServiceAlert observed recovery on Sep 3, 2026.
Looking for an update now? Check the current status, or follow Litify for future changes.
Incident Lifecycle
Affected Components
Docrio
Incident Timeline
Monitoring
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
Sep 3, 2026 at 5:47 PM UTC
Identified
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
Sep 3, 2026 at 5:26 PM UTC
Identified
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c.
We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
Sep 3, 2026 at 2:03 PM UTC
Investigating
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
Sep 3, 2026 at 1:21 PM UTC
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