Current answer
Kudos experienced a minor incident: Kudos Classic - Suspicious Redemptions. ServiceAlert observed recovery on Nov 4, 2026.
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Incident Lifecycle
Affected Components
Kudos Service
Kudos Integrations
Incident Timeline
Monitoring
Dashboards have now been restored as well. We will continue to monitor for any further issues. Thank you for your patience during this event.
Nov 4, 2026 at 1:46 AM UTC
Monitoring
Redemptions have been restored in the Kudos platform. Dashboards remain offline as we continue to work on restoring that service.
Nov 3, 2026 at 9:09 PM UTC
Monitoring
We are continuing to work on restoring redemptions. Dashboards are currently disabled. Users will receive a forbidden error when trying to access them.
Nov 3, 2026 at 2:22 PM UTC
Monitoring
The identified issue has been successfully remediated, and our team continues to closely monitor the platform to ensure stability and normal operations.
Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.
Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.
Nov 3, 2026 at 1:42 AM UTC
Investigating
We are continuing to investigate the redemption issue. We have taken reward redemptions offline as a precaution. The rest of the platform remains active.
Nov 2, 2026 at 10:00 PM UTC
Investigating
We are currently investigating suspicious activity within our platform. Redemptions are currently offline. We will provide updates to this incident as the investigations continue. We appreciate your patience and understanding while we work to resolve this matter.
Nov 2, 2026 at 6:07 PM UTC
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