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Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane

Major Impact Monitoring Ongoing April 27, 2026

Incident Lifecycle

Investigating Monitoring Monitoring Monitoring Monitoring

Incident Timeline

Monitoring
No issues reported currently. We are diligently monitoring this.
Apr 29, 2026 at 3:31 AM UTC
Monitoring
We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
Apr 28, 2026 at 12:38 PM UTC
Monitoring
No issues have been reported after the fix was made. We are continuing to monitor.
Apr 28, 2026 at 4:23 AM UTC
Monitoring
We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
Apr 27, 2026 at 12:32 PM UTC
Investigating
We are currently investigating this issue.
Apr 27, 2026 at 9:02 AM UTC
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