Khoros Care - Google My Business replies failing
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 22, 2026 at 8:00 PM UTC
Identified
Work on restoring reply publishing for impacted reviews is ongoing.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
May 22, 2026 at 10:23 AM UTC
Identified
Our Engineering team is actively working on restoring reply publishing for impacted reviews.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
May 22, 2026 at 3:09 AM UTC
Identified
After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident.
We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases.
We will share another update as soon as more information is available.
We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases.
We will share another update as soon as more information is available.
May 21, 2026 at 12:58 PM UTC
Monitoring
A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care.
We are actively monitoring the environment to ensure replies are processing as expected.
If you continue to experience issues, please reach out to Khoros Support.
We are actively monitoring the environment to ensure replies are processing as expected.
If you continue to experience issues, please reach out to Khoros Support.
May 21, 2026 at 4:43 AM UTC
Identified
We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix.
May 20, 2026 at 11:05 PM UTC
Investigating
We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.
May 20, 2026 at 9:31 PM UTC
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