[AMER] Community posts are not being ingested into Care
Incident Lifecycle
Incident Timeline
Monitoring
The backfill has been finished. We are monitoring the situation for any residual issues.
Apr 3, 2026 at 8:33 PM UTC
Identified
The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.
Apr 2, 2026 at 7:53 PM UTC
Investigating
We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
Apr 2, 2026 at 5:03 PM UTC
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