Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 8, 2026 at 7:28 PM UTC
Investigating
We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can as...
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can as...
May 8, 2026 at 4:12 PM UTC
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