Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 20, 2026 at 5:43 PM UTC
Investigating
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 20, 2026 at 3:53 PM UTC
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