New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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[Datto Workplace & Datto File Protection] Users are unable to login

Major Impact Monitoring Ongoing May 21, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.

We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
May 21, 2026 at 9:05 AM UTC
Investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.

The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.

Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.

We apologise for the inconvenience caused!
May 21, 2026 at 8:50 AM UTC
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