[Datto Workplace & Datto File Protection] Users are unable to login
Incident Lifecycle
Incident Timeline
Monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
May 21, 2026 at 9:05 AM UTC
Investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
May 21, 2026 at 8:50 AM UTC
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