Increased error rates with JumpCloud Agent backend.
Incident Lifecycle
Incident Timeline
Monitoring
Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize.
Mar 12, 2026 at 9:08 PM UTC
Identified
The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes.
Mar 12, 2026 at 8:26 PM UTC
Investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
Mar 12, 2026 at 7:24 PM UTC
Investigating
We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected.
Mar 12, 2026 at 6:08 PM UTC
Investigating
We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.
Mar 12, 2026 at 4:54 PM UTC
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