Directory Dispatch Delays
Incident Lifecycle
Incident Timeline
Monitoring
The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.
The team is continuing to monitor, and our next update will be to confirm full resolution.
The team is continuing to monitor, and our next update will be to confirm full resolution.
Mar 31, 2026 at 5:00 AM UTC
Identified
The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour.
Mar 31, 2026 at 3:42 AM UTC
Identified
We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour.
Mar 31, 2026 at 2:38 AM UTC
Identified
JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.
Mar 31, 2026 at 12:32 AM UTC
Was your business affected by this JumpCloud outage?
Set up instant alerts for JumpCloud — be the first to know about outages via email, Slack, Teams, or Discord.