Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
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Atlassian (Jira) experienced a major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
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Incident Timeline
Monitoring
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
Sep 1, 2026 at 12:47 AM UTC
Identified
Impact
Aug 31, 2026 at 6:28 PM UTC
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