Current answer
Ivanti Cloud experienced a critical incident: IRW PRD - Connection Issues. ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Service Manager / Asset Manager (IRW)
Incident Timeline
Monitoring
A fix has been applied for the connectivity issues affecting the IRW Production landscape, and connections should now be restored. We will continue to monitor the environment closely to ensure service stability.
Sep 18, 2026 at 1:23 PM UTC
Identified
We have identified the cause of the connectivity issues affecting the IRW Production landscape and are actively working to implement a fix. We will continue to provide updates as progress is made and apologise for any inconvenience caused.
Sep 18, 2026 at 1:05 PM UTC
Investigating
We have received reports of users experiencing connectivity issues within the IRW Production landscape. Our teams are actively investigating the problem and working to identify the cause. Further updates will be provided as soon as possible.
Sep 18, 2026 at 12:56 PM UTC
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