Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
Incident Lifecycle
Incident Timeline
Identified
Dear Customers,
The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.
We will continue to provide updates via the Service Status page.
The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.
We will continue to provide updates via the Service Status page.
Aug 13, 2026 at 8:23 AM UTC
Investigating
Dear Customers,
We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
Aug 13, 2026 at 7:58 AM UTC
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