Global Service Disruption Affecting Virtual Data Room (VDR), DealCentre AI (DCAI), InvestorVision (IV), and Support360
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
Aug 4, 2026 at 9:28 AM UTC
Monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
Aug 4, 2026 at 9:28 AM UTC
Investigating
Our teams continue to actively investigate the global service disruption affecting multiple products. We are working with the highest priority to identify the underlying cause and restore services as quickly as possible.
We understand the impact this issue is having on our customers and sincerely appreciate your patience. We will provide further updates as soon as additional information becomes available.
We understand the impact this issue is having on our customers and sincerely appreciate your patience. We will provide further updates as soon as additional information becomes available.
Aug 4, 2026 at 9:16 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 4, 2026 at 8:42 AM UTC
Investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
Aug 4, 2026 at 8:41 AM UTC
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