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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
DealCentre and VDRPro- File slowness being investigated.
Australia, New ZealandAmericasEurope, Middle East and AfricaEUEast AsiaUnited KingdomNorth America and the Rest of the World
monitoring
After file service reboots, we are seeing services restored to a healthy state. We are continuing to monitor system performance to ensure services remain stable.
investigating
DealCentre and VDRPro file services (upload/download) slowness detected. Teams are investigating.
investigating
We are continuing to investigate this issue.
investigating
Slowness with DealCentre file uploading/downloading has been detected. Teams are investigating.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Australia, New ZealandEurope, Middle East and AfricaEast AsiaUnited KingdomNorth America and the Rest of the World
investigating
Our teams continue to investigate the issue and are working to restore normal service. We will provide further updates as additional information becomes available.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
Intralinks VIA Pro – Access Disruption
majorSource not attested
Last archived state: resolved
View archived record details
Europe, Middle East and AfricaNorth America and Rest of the World
monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
identified
The cause of the issue has been identified, and a fix is actively being deployed. Thank you for your patience as we work to restore services.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
Intralinks VDRPro – Service Functionality Disruption
majorSource not attested
Last archived state: resolved
View archived record details
Australia, New ZealandEurope, Middle East and AfricaEast AsiaUnited KingdomNorth America and the Rest of the World
monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
identified
The cause of the issue has been identified, and a fix is actively being deployed. Thank you for your patience as we work to restore services.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
Global Service Disruption Affecting Virtual Data Room (VDR), DealCentre AI (DCAI), InvestorVision (IV), and Support360
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
monitoring
A fix has been implemented for the incident, and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
investigating
Our teams continue to actively investigate the global service disruption affecting multiple products. We are working with the highest priority to identify the underlying cause and restore services as quickly as possible.
We understand the impact this issue is having on our customers and sincerely appreciate your patience. We will provide further updates as soon as additional information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
July 2026
Unable to run reports and Usage tab errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our teams continue to investigate the issue. An update will be shared as soon as it becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
May 2026
VDR : Unable to add and upload documents to the exchanges
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our teams continue to work on resolving the issue. An update will be shared as soon as it becomes available.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
April 2026
DealCentre - Intermittent slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and we are currently working on a resolution. Thank you for your patience as we continue efforts to restore services.
investigating
We are currently investigating slowness with DealCentre. Teams are investigating the issue. We will provide updates as more information becomes available.
The cause of the issue has been identified, and a fix is actively being deployed. Thank you for your patience as we work to restore services.
investigating
Our team is actively investigating the issue to determine the cause and implement a resolution. We will provide updates as more information becomes available.
March 2026
OCR service - document scanning - is down for all products at this time.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.
identified
The issue has been identified and we are currently working on a fix.
