Multiple Locations - Whatsapp Flows Service Degradation
Incident Lifecycle
Incident Timeline
Identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
May 19, 2026 at 7:04 AM UTC
Identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 19, 2026 at 5:02 AM UTC
Identified
We are continuing to work on a fix for this issue.
May 19, 2026 at 2:30 AM UTC
Identified
We are continuing to work on a fix for this issue.
May 19, 2026 at 12:30 AM UTC
Identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
May 18, 2026 at 10:02 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 18, 2026 at 6:55 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 18, 2026 at 6:23 PM UTC
Identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
May 18, 2026 at 6:13 PM UTC
Identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
May 18, 2026 at 2:27 PM UTC
Identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 18, 2026 at 1:51 PM UTC
Identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
May 18, 2026 at 1:23 PM UTC
Identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
May 18, 2026 at 12:55 PM UTC
Investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
Our dedicated team is already checking this and more updates will follow.
May 18, 2026 at 12:32 PM UTC
Was your business affected by this Infobip outage?
Set up instant alerts for Infobip, be the first to know about outages via email, Slack, Teams, or Discord.