Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
Incident Lifecycle
Incident Timeline
Identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Jul 14, 2026 at 10:49 PM UTC
Investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Jul 14, 2026 at 8:55 PM UTC
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