[INC-1092] Support Ticketing System Issue
Incident Lifecycle
Incident Timeline
Monitoring
The issue preventing some customers from logging in to the Customer Support Portal has been resolved. Technical teams have completed remedial actions, and the portal has returned to normal operation. We are continuing to monitor the service to ensure stability and will provide a final update once monitoring is complete.
Jul 27, 2026 at 7:45 AM UTC
Investigating
Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.
Jul 27, 2026 at 6:49 AM UTC
Investigating
We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue.
The next update on the issue will be shared no later than 6:39 UTC.
The next update on the issue will be shared no later than 6:39 UTC.
Jul 27, 2026 at 6:09 AM UTC
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