Current answer
iClassPro experienced a major incident: Connectivity Issue. ServiceAlert observed recovery on Nov 3, 2026.
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Incident Lifecycle
Affected Components
iClassPro Application
Enterprise Portal
Customer Portal
Staff Portal
Incident Timeline
Monitoring
A fix has been deployed to address the issue contributing to intermittent system slowness. Since the deployment, the performance metrics we have been tracking show steady improvement, and users should be experiencing faster response times.
We are continuing to monitor system performance closely to confirm stability before marking this incident resolved. Thank you for your patience, and we will provide another update as soon as we have more information.
We are continuing to monitor system performance closely to confirm stability before marking this incident resolved. Thank you for your patience, and we will provide another update as soon as we have more information.
Nov 3, 2026 at 7:36 PM UTC
Identified
Our team has identified the issue contributing to intermittent system slowness and has allocated additional resources to improve system performance. Users should begin to notice improvements as these adjustments take effect.
We will continue to closely monitor system performance and work toward a full resolution. We appreciate your patience and will provide further updates as they become available.
We will continue to closely monitor system performance and work toward a full resolution. We appreciate your patience and will provide further updates as they become available.
Nov 3, 2026 at 6:54 PM UTC
Investigating
We are currently investigating an issue causing intermittent slowness across the iClassPro application.
Nov 3, 2026 at 6:08 PM UTC
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