Current answer
HelloSign experienced a minor incident: Investigating file uploads. ServiceAlert observed recovery on Aug 31, 2026.
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Incident Lifecycle
Affected Components
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Embedded signing through Dropbox Sign
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Aug 31, 2026 at 6:18 PM UTC
Monitoring
A fix has been implemented, files should be uploading normally and we are monitoring.
Aug 31, 2026 at 6:02 PM UTC
Investigating
We’re investigating reports of degraded performance with file and image uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.
Aug 31, 2026 at 5:34 PM UTC
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