Current answer
Grafana Cloud experienced a major incident: IRM Access Issues for a Small Group of Users. ServiceAlert observed recovery on Sep 23, 2026.
Official Grafana Cloud status page Current Grafana Cloud status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Incident Management and Response (IRM)
Incident Timeline
Monitoring
The fix has been deployed to the majority of deployments. We continue to monitor progress.
Sep 22, 2026 at 6:57 PM UTC
Monitoring
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
Sep 22, 2026 at 5:19 PM UTC
Identified
The issue has been identified, and we are working on a fix.
Sep 22, 2026 at 3:55 PM UTC
Investigating
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
Sep 22, 2026 at 2:57 PM UTC
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